Refund and Returns Policy

At LUBAN MASTER CO., LIMITED, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your purchase, we are here to assist you with our refund and return process. Please carefully read our policy below:

1. Return Policy

• Eligibility for Returns:
  Returns are accepted within [30] days of the delivery date. To be eligible for a return, the product must be in its original condition, unused, and in the original packaging.
• Non-returnable Items:
  The following items are not eligible for returns:
  • Custom or personalized products
  • Products that have been used or altered
  • Products damaged due to misuse or negligence
• How to Initiate a Return:
  To start a return, please contact us at the email address provided below with your order details. We will guide you through the return process. You may need to provide proof of purchase (e.g., receipt or order number) for verification.

2. Refund Policy

• Eligibility for Refunds:
  Once your returned product is received and inspected, we will notify you about the status of your refund. If your return is approved, we will process your refund to your original method of payment within [10] business days.
• Partial Refunds:
  In some cases, partial refunds may be granted for:
  • Products that are not in their original condition, are damaged, or are missing parts
  • Products returned after the specified return period
• Shipping Costs:
  Shipping costs are non-refundable. You will be responsible for paying for the shipping costs for returning your item unless the item is defective or incorrect.

3. Exchanges

If you wish to exchange a product, please follow the return process and place a new order for the item you wish to receive in exchange. Exchanges are only possible for products of equal value.

4. Damaged or Defective Items

• If you receive a damaged or defective product, please notify us within [7] days of receiving the item. We will provide you with a replacement or refund depending on the situation.
• Please include photos or videos of the damage or defect to assist in the claim process.

5. Contact Us

For returns, exchanges, or any questions about our policy, please contact us:

Email: 17278213128@139.com
Phone: +86-17278213128
Address: Workshop 60, 3/F, Block A, East Sun Ind Centre No. 16 Shing Yip St, Kwun Tong, Hong Kong

6. Bulk Orders

For bulk orders or customized products, please contact us directly at the provided email for specific return and refund arrangements.